Can I order less than your
stated US$4000 minimum order requirement?
In some cases yes, however the term FOB may not apply.
Are your prices negotiable?
We are always willing to consider discounts for multiple container loads
of mixed goods or bulk purchases of individual products.
Can I order less than the
stated minimums for individual items?
We are unable to accept orders for
less than the quantities stated on our price list.
How long will it take to make
my order?
This will depend on the size and complexity of the order itself. Please
let us know the quantities and codes of the items that you require so
that we can advise a production schedule.
Do you provide samples of your
products?
We can supply samples of most items. If
you require the samples to be sent by DHL, Fedex,UPS, etc, one we
confirm sample are ready to send please ask your currier of choice to
call to our warehouse to pick them up.
Do you hold stock of your
products?
We do not hold stock of any items, the
production of every order begins upon receipt of a 50% deposit.
Do you offer credit terms?
We do not offer any credit terms.
Please remember, you are purchasing at source at a price that is far
lower than you would pay locally in your own country.
I have other suppliers in Bali.
Can you help to consolidate their orders with yours so that I can send
everything as a single shipment?
Sure, let us know who they are and we'll liaise
with them to make sure that all of your orders are sent as one shipment.
How much will the shipping
charges be?
This will depend on the size of your
shipment and the method of shipping. When inquiring about shipping
charges, we kindly request that you let us know the codes and quantities
of the items you are interested in ordering, your chosen method of
shipping, air or sea, and your nearest international port or airport.
This will not obligate you in any way, but it will enable us to obtain a
quotation based on the information provided.
My local wholesaler in the USA
only has a minimum order requirement of US$100. Why is Bali Directs
minimum requirement US$4000?
Please remember that you are buying at
source. Orders of a lesser amount probably would not work out to be
economical for shipping and in many cases it may be that your freight
costs far exceed the cost of the goods themselves. We assume that you
have approached us because you want to cut out your local wholesaler and
save money, if that is the case, we kindly request that you be prepared
to buy on the same terms as wholesalers would.
Can you give me exclusivity on
your products?
Subject to your orders reaching an agreed amount,
we may be able to grant you exclusivity for our own exclusive designs in
either, your Town, State or Country. For many other items that are on
general sale here in Indonesia, we are unable to offer an exclusivity
deal.
Can I visit you?
Sure, we have a showroom in Bali,
located at Br. Gentong, Jl Raya Tegallalang, Ubud, 80571,
Bali.
If you are a volume buyer and would like to view our
in-house production ranges please contact us to make an appointment.
Why don't you state your prices
on your website?
We are a business to business company and do not
sell to the general public. We are actually asked by many customers to
not state our prices on our website. The reason being that our customers
do not want their customers to see how much they are paying for our
products. We request that customers submit a price
request form to us as we would like to know what kind of customer
has an interest in our products, where they are from, their line of
business, etc. That helps us to tune in to our customers needs and
provide them with more information of new products when they become
available. It also helps us to verify whether or not an inquiry is from
a bona fide business.
How can I pay for my order?
For orders placed from outside of Indonesia, we only accept payment by
telegraphic transfer. We require a 50% deposit at the time that your
order is placed with us with the remainder payable upon completion of
the order and prior to shipment of the said goods.
I have seen your product images
on some other websites operated by other Bali wholesalers. I have also
been sent some product images that are identical to those on your
website as part of a direct marketing campaign by another Bali wholesale
company. Are you connected with these or other companies?
If you have seen any of our images on any other Bali Handicraft sites
they are unauthorized copies. Please be careful about doing business
with such unscrupulous companies as they are out to make a fast buck
from doing next to nothing. Sometimes operating from an internet cafe or
bedroom they have little infrastructure in place and simply cannot
provide a reliable or dependable service. Often they will offer
products at very low prices to further entice customers to buy. We
have recently heard of a buyer sending a large deposit for an order that
was 'the deal of a lifetime' only for the company to disappear in to
thin air. Needless to say, along with the buyers money!!
Please do let us know if you have seen our images elsewhere. Where
diplomatic channels have failed in the past we have been successful
through legal action in getting some of the copiers to remove our images
from their sites. Help us to help you to make shopping for Bali
handicrafts a truly enjoyable, rewarding and profitable experience. And
please don't let the above put you off buying from Bali, many companies
operating here do conduct business in an ethical manner.
For some qualified customers we do
allow the use of our product images to assist with their marketing
campaigns. Therefore, it may be possible that you have seen some of our
images being used by companies outside of Bali and Indonesia. If in
doubt, drop us a line and let us know who they are and we'll verify
whether or not they are authorized to do so.
My question is not in the above
list. Can I contact you with more questions that I have?
We shall be pleased to answer any of your questions. We are approachable
and friendly, so please feel free to contact us
at any time.
